Cookie Policy
Before you interact with any part of jorvellin.com, your browser has already begun a quiet exchange with our servers: small text files, known as cookies, and comparable technologies such as pixels and local storage are placed on your device or read from it. This policy explains, step by step, what happens from the moment you land on the Jorvellin website, why it happens, and what choices you have at each stage. It should be read together with our Privacy Policy, which explains in more detail how Jorvellin Boutique Hospitality (Pty) Ltd (Proprietary Limited (Pty) Ltd) processes personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. How Cookies Reach Your Device
When you request a page from jorvellin.com — for example, to browse our rooms, read about Jorvellin, or fill in the contact form — your browser sends a request to our hosting server. In the server's response, instructions may be included that tell your browser to store a cookie. Some of these cookies are set directly by us ("first-party cookies"); others are set by third-party service providers we use, such as analytics or marketing platforms, whose code is embedded in our pages ("third-party cookies").
2. The Consent Step
On your first visit, a cookie banner is presented to you before any non-essential cookie is activated. At that point you may:
- Accept all cookies, activating necessary, analytics, and marketing categories;
- Reject all but strictly necessary cookies; or
- Open detailed settings and choose category by category.
Your choice is itself recorded in a small consent cookie so that we do not ask you again on every visit. You may withdraw or change your consent at any time by re-opening the cookie settings panel, usually available through a link in the site footer, or by adjusting your browser's cookie controls.
3. What Each Category Does Once Activated
Once a category is switched on, the following occurs:
- Necessary cookies activate immediately, regardless of consent, because they are required for the website to function — for example, remembering that you accepted our terms when submitting the contact form, or maintaining your session while you browse.
- Analytics cookies, if accepted, begin sending anonymised or pseudonymised data about your visit — pages viewed, time spent, general location derived from IP address — to our analytics provider, helping us understand how guests use the site.
- Marketing cookies, if accepted, allow us and our advertising partners to recognise your device across visits, in order to measure the effectiveness of campaigns promoting Jorvellin and, where applicable, to show you relevant offers on other websites.
4. Cookies Linked to the Contact Form and Newsletter
When you submit the contact form on jorvellin.com to enquire about a stay, a necessary session cookie ensures that your submission is correctly processed and that you receive an on-screen confirmation. When you subscribe to our email newsletter, a cookie may record that a subscription request has been made from your browser, to prevent duplicate sign-up prompts. Neither of these cookies is used for advertising purposes.
5. How Long Cookies Remain
Each cookie carries its own lifespan, after which it is automatically deleted by your browser or renewed on your next visit if you have consented again. The table below sets out the categories used on this site, their purpose, and their typical retention period.
| Category | Purpose | Examples | Retention Period |
|---|---|---|---|
| Necessary | Enables core site functions: form submission, session security, remembering cookie consent choice | Session cookie, consent-record cookie | Session to 12 months |
| Analytics | Measures site usage and performance to improve the guest experience | Analytics platform cookies (e.g. visitor ID, page-view tracking) | Up to 24 months |
| Marketing | Tracks browsing across sites to personalise and measure advertising for Jorvellin | Advertising network cookies, retargeting pixels | Up to 12 months |
6. Managing or Withdrawing Consent
You may change your cookie preferences at any time through the cookie settings link available on every page of jorvellin.com, or by deleting cookies directly through your browser settings. Please note that blocking necessary cookies may prevent parts of the site, including the contact form, from functioning correctly.
7. Cross-Border Transfer of Cookie Data
Where analytics or marketing cookies are provided by service providers based outside South Africa, the resulting data may be transferred to and processed in those providers' countries of operation. We only engage providers who offer an adequate level of protection for personal information, consistent with the requirements of POPIA.
8. Contact
If you have questions about our use of cookies, or wish to exercise your rights regarding personal information collected through them, please contact us:
Jorvellin Boutique Hospitality (Pty) Ltd (Proprietary Limited (Pty) Ltd), trading as Jorvellin
47 Dixon Street, 8000 Cape Town, South Africa
Email: [email protected]
Phone: +27 21 581 8038
Company Registration Number: 8424680360
This Cookie Policy was last reviewed in 2026 and may be updated from time to time to reflect changes in the technologies we use or in applicable law.