Privacy Policy
Before you ever fill in a form or receive an email from us, your personal information reaches Jorvellin Boutique Hospitality (Pty) Ltd (trading as Jorvellin) through a small number of specific, deliberate interactions on our website at jorvellin.com. This policy follows that information from the moment it is given to us, through how we use it, to how long we keep it and what you can do about it. It is issued in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. How Your Information Reaches Us
Jorvellin is a boutique hotel, and our website is designed to let prospective and returning guests reach us in two main ways:
- The contact form. When you use our online contact form to enquire about a stay, a booking, an event, or any other matter, you voluntarily submit your name, email address, and any other information you choose to include in your message (such as a phone number or details of your intended visit).
- The email subscription. If you choose to subscribe to our mailing list to receive news, offers, and updates from Jorvellin, you provide us with your email address and, where our subscription form requests it, your first name, for the purpose of addressing correspondence to you personally.
We do not collect personal information from you passively beyond what is described in this policy and in our separate Cookie Policy, which governs technical data collected through your browser when you visit our site.
2. Who We Are
Jorvellin Boutique Hospitality (Pty) Ltd, a Proprietary Limited (Pty) Ltd registered in South Africa under registration number 8424680360, trading as Jorvellin, is the responsible party for the processing of your personal information as described in this policy.
| Registered address | 47 Dixon Street, 8000 Cape Town, South Africa |
|---|---|
| Contact email | [email protected] |
| Contact phone | +27 21 581 8038 |
| Company registration number | 8424680360 |
3. What We Do With the Information Once We Have It
- When you submit the contact form, your message and contact details are delivered to the relevant member of our reservations or management team, who reviews it and responds to your enquiry directly by email or telephone.
- When you subscribe to our mailing list, your email address (and name, if given) is added to our subscriber records so that we may send you the newsletters, promotions, and updates you signed up for.
- We do not sell, rent, or otherwise trade your personal information to third parties for their own marketing purposes.
- We may share contact-form enquiries with trusted service providers who assist us in operating the hotel (for example, a booking system provider or IT support contractor), strictly to the extent necessary to respond to you, and always under obligations of confidentiality.
4. Legal Basis for Processing
We process personal information submitted through the contact form on the basis of your consent in submitting the form, and, where an enquiry relates to an actual or prospective booking, on the basis that processing is necessary to take steps at your request prior to entering into a contract with us. We process personal information submitted through the email subscription form solely on the basis of your explicit, opt-in consent, which you may withdraw at any time as described in Section 8 below.
5. Cookies
Our website uses cookies to operate correctly, to understand how visitors use the site, and, where you consent, for marketing purposes. Full details of the categories of cookies used, their purposes, and how to manage your preferences are set out in our separate Cookie Policy.
6. Hosting and Cross-Border Considerations
Our website and the data submitted through it are hosted and stored on servers operated by our hosting provider. Where such servers or any service providers we engage are located outside South Africa, we take reasonable steps to ensure that any transfer of your personal information is subject to appropriate safeguards consistent with the requirements of POPIA, including contractual undertakings of confidentiality and security equivalent to those required within South Africa.
7. Retention of Your Information
We retain personal information only for as long as is reasonably necessary for the purpose for which it was collected, or as required by law. The table below sets out our standard retention periods.
| Category of data | Source | Retention period |
|---|---|---|
| Name, email, message content | Contact form | 24 months from last contact, or until the enquiry is resolved and no legal claim is reasonably foreseeable, whichever is longer |
| Email address, name (if provided) | Email subscription | For as long as you remain subscribed, and deleted within 30 days of unsubscribing |
| Correspondence records relating to bookings | Contact form / follow-up emails | 5 years, in line with applicable tax and consumer protection recordkeeping obligations |
8. Your Rights as a Data Subject
Under POPIA, you have the right to:
- be informed of the personal information we hold about you and the purposes for which it is used;
- request access to the personal information we hold about you;
- request the correction, updating, or deletion of inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained personal information;
- object, on reasonable grounds, to the processing of your personal information;
- withdraw your consent to processing at any time, including by unsubscribing from our mailing list using the unsubscribe link in any newsletter, or by contacting us directly;
- lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
To exercise any of these rights, please contact us at [email protected] or +27 21 581 8038, or write to us at 47 Dixon Street, 8000 Cape Town, South Africa. We will respond to your request within a reasonable time and in accordance with our obligations under POPIA.
9. Complaints to the Regulator
If you are unsatisfied with our response to any concern regarding your personal information, you may lodge a complaint with the Information Regulator (South Africa), whose contact details are publicly available at inforegulator.org.za.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. The version published on jorvellin.com is the current version, effective as of 2026.